How often will i-Say contact me?
We’ll contact you whenever there is a survey for you to take, either by email or by Signing in and checking your Available Surveys. Most members receive surveys at least once each month with an average of about four per month. It is always your choice whether you take a survey but the more surveys you take, the more points you earn.
We’ll also occasionally send you emails when there is important news that you should know about right away.
- How much money will I make for taking surveys?
You will earn reward points which can be redeemed for money (in the form of an authorized cheque), donations and prepaid American Express cards. We are always looking at new incentive opportunities so you can expect more options in the near future.
If you were promised lots of money for taking surveys or a payout for joining, this offer did not come from Ipsos and is not legitimate. As a member of i-Say, and most other legitimate market research companies, you will not earn big money doing surveys.
Your say WILL count. You WILL get chances to earn points to redeem for great prizes. And, we WILL deliver the rewards we promise. Check out the Winners page to see for yourself.
- What if I no longer want to be a member?
If you would like to terminate your membership, just click the Unsubscribe link and follow the instructions. If you have points remaining in your rewards account, you can redeem them up to 45 days after terminating your membership. After 45 days, all remaining points will be forfeited.
Please allow 10 days for us to process your unsubscribe request. If you receive survey invitations or emails during that time period, please ignore them.
Your membership is always voluntary and you can decide whether or not to take any surveys that you are invited to.
Sign In and Password
- How and why do I Sign in?
Sign in by entering your email address and password in the space provided at the top of each page. As a member, you need to be signed in to see your personal information, including your Points Balance and Available Surveys. See our Privacy Policy for more.
- What if I forget my password?
Click on the Forgot Password link near the Sign In button. Follow the instructions to have your password emailed to you.
- How do I change my password?
Sign in using your email address and current password. Click on the My Profile menu item. Follow the instructions on the page to update your information, including your password.
- Why doesn’t Remember me, remember me?
For the Remember me button to save your sign in information, you must close the browser window (when you are finished using our site for the day) instead of signing out. If you sign out before closing the window, your information will be lost. We only suggest you use the Remember me button if you are the only person using your computer.
- What browsers are supported on the i-Say site?
Currently, the i-Say site (and surveys) can be used with Firefox 3.0 or later, and Internet Explorer version 6 or later. If you are using another browser, we suggest upgrading to ensure you get the full experience of our site or if you encounter any technical issues preventing you from accessing the site or using the new features available to you.
Surveys
- How often will I receive survey invitations from i-Say?
Most panelists receive at least one survey invitation every month with an average of four per month. Based on profile information (such as age, gender, etc.), some members receive a more than this.
It is always your decision about whether or not you take a survey.
- How do I receive my points or other rewards for taking a survey?
Anytime you take a survey, either through an email link or using the Available Surveys feature on our site, our system tallies your reward points & contest entries earned as soon as you complete the survey.
For most surveys, reward points will be added to your account within a few minutes of survey completion.
- When I click on a survey link from my email invitation, I cannot connect to the survey. What should I do?
If clicking on the link does not let you access the survey, copy and paste the link into your browser.
The link may be cut across two lines or more. If it is, you may have to copy and paste each line separately.
If you still cannot access the survey, Contact Us.
- What should I do if I’m having trouble/technical difficulties taking a survey?
If you experience difficulty with the link or any part of the survey experience, please use the Contact Us form and provide a brief explanation of the problem. We will look into the matter and get back to you within 2 business days. Please include as much information as possible, including the survey link which includes the survey identifier.
- Why do some surveys end early, or I’m not allowed taking them?
Many surveys are looking for specific characteristics that apply only to a small percentage of our panel. Although it can be frustrating, ending a survey early ensures that we don’t waste your time. Answering an entire survey about a product that is of no interest to you would likely be more frustrating.
As a token of our appreciation for your interest and time, you always earn reward points for opening the survey and answering as many questions that are asked of you.
- Why do surveys often ask if I intend to buy something?
Questions like "Do you intend to buy this product" are meant to find out what types of people are interested in a product. For example, men are more likely to want to buy a moustache trimmer but women are more likely to want to buy a curling iron. Sometimes, it’s hard to know what types of people would be interested in a product so that’s why we ask.
We will NEVER try to sell you anything.
- What if I will be away and cannot take surveys?
If you are planning on going on vacation or need some time off from taking surveys due to other time demands, you do not need to unsubscribe. Use the Report a Vacation feature and share with us the days you will be away. We will make sure not to send you any survey invitations during that time.
Please note: the maximum amount of time away without jeopardizing your memberships must not exceed 180 days.
- How do I know how many surveys I have completed?
To check your survey history, sign in and click Survey History found under the My Surveys main menu. There you will find all the details of your completed surveys.
Earning Points
- How do I earn points?
Earn points by taking i-Say surveys. The number of points you earn for each survey depends on several factors, including survey length. Your points will be deposited in your rewards account within a few minutes after you complete the survey.
We are always looking for additional ways for our panelists to earn points including our Refer a Friend Points. Earn 10 points for any referral that joins and completes their first "Getting to know you" survey.
- How do I check my points?
You can access your account by signing in and visiting the My Account page. We provide information about points earned, orders/points redeemed and your account balance.
- How often is my account updated with points I’ve earned?
The points you earn for taking surveys are added to your account within a few minutes after you complete a survey, unless the survey instructions indicate otherwise. When you redeem your points, your account is instantly debited.
- What if the points for a survey I took do not show up in my account?
For some surveys, such as those that are to be taken over several days, points may not be deposited in your account until you complete the last portion/day of the survey. Other times, a sweepstakes is offered instead of points. The survey introduction will provide the specific reward information for that particular study. If your points do not appear upon survey completion (or if the point balance is incorrect), please let us know.
Redeeming Points
- How do I redeem points?
You can redeem your points at any time by signing in to our website and click on Redeem My Points found under the My Rewards menu item.
When you order, be sure to check the address information we have on file to ensure we’re sending your order to the right place.
- What can I redeem points for?
You can redeem the points you earn for great rewards like money (in the form of an authorized cheque), donations and American Express Gift Cards. You must have at least 500 points in your account to redeem.
Take a look at the many options in our reward catalogue by signing in, and clicking on Redeem My Points under the My Rewards main menu item.
- How long will it take for my redemption to be delivered?
Please allow up to six to eight weeks for delivery of all rewards. All redemptions for cash and American Express Gift Cards are delivered via mail. All mail redemptions are delivered via standard USPS First Class Mail.
- Can I change my order or exchange it for another option after I’ve placed my order? Can I return an item?
Most of the time, you cannot modify your order once it is placed and order processing has begun.
In some cases, you may be able to cancel your order immediately after it is placed. Look in the Orders section of the My Account page; if a cancel button appears in the order status column, you may cancel your order.
- How do I check the status of my order?
Sign into the site and go to the My Account page. A description of your order, order number and order status will appear in the Orders section of the My Rewards page.
- How long do I have to use gift cards?
American Express gift cards are valid for six months from the date of issue.
- Do my points ever expire?
Your points do not expire as long as you remain an active member of the i-Say panel.
If you unsubscribe from the panel; if your membership becomes inactive; or if you are deactivated, you will have 45 days to use your points. After 45 days, your points account will be closed and any unused points will be forfeited.
An inactive panel member is someone who has not responded to any survey invitations for a while, in which case i-Say reserves the right to deactivate your membership.
Contests and Winners
- What contests are available to i-Say panel members?
- How will I be notified if I win?
Winners are notified via email. We send a winner notification email to the address we have on file for you - so be sure your email address is up to date. (To change your email address, sign in and click on My Profile.)
Every winner’s notification includes an expiration date - which means that you must respond to the prize notification by the date stated in the email or you will forfeit the prize. So check your email often!
Members can also check the Other Rewards information on the My Account page (available after signing in). Any contest winnings that are pending acceptance will be listed in this section of the page.
- Where can I find information about past winners?
Poll Predictor
- What is it? How do I get to play?
After each survey you complete, you’ll be invited to play the Poll Predictor game. The object of the Poll Predictor game is to see how closely you can guess what percentage of Americans answered yes to different questions. Players are awarded chances depending on how closely they guess the percentage of responses given to a particular question.
Use the sliding bar provided to submit your answer between 0% and 100%. The closer you guess, the more chances you get to enter into our draws.
We’ll let you know immediately how many chances you've won. Click "Spend Your Chances" to continue. Allocate your chances to any of our prizes or choose to bank them for later.
Each prize draw has an "end date" specified. When this date has been reached, a winner will be randomly chosen and notified by email. One prize is awarded each week. How does scoring work?
- How does scoring work?
Exact guess = 25 chances
Within 1 point (plus or minus) = 20 chances
Within 3 points = 15 chances
Within 5 points = 10 chances
Within 10 points = 5 chances
Within 25 points= 1 chance
- How do I allocate my chances?
Once you've been awarded your chances, you may allocate all or some of them to any prize listed - or save your chances for a later date. The more chances you allocate to each prize draw, the better your chances are of winning that prize.
- How do you know how many chances you have banked?
Your banked chances are displayed each time you play the game (at the end of each completed survey). At that time, you can allocate your banked chances for any of the current prizes.
- How do I know if I’ve won?
Each draw has an end date listed under each prize. When the draw date ends, our system automatically closes that prize and randomly selects a winner. We will contact you by email if you have won.
- Where do the answers from Poll Predictor come from?
We poll i-Say panelists on each question using a representative sample of the United States and Canada general population.
- What if I have trouble connecting to the game after I take a survey?
Please Contact Us so that we can provide a replacement link to the game.
VIP
- What is the VIP program? How do I become a VIP?
Our VIP program is our way of giving something extra to our most loyal members. VIP members qualify for special prize drawings, like quarterly trips and our annual car giveaway. You must be an i-Say panelist to qualify for the VIP program, but it’s easy to become a VIP member: just answer most or all of the surveys we send you in any quarter (3-month period) and you’re a VIP for that quarter!
Click here for more information on our VIP program.
- What are the benefits?
Only our VIP members are entered into these special draws:
- Annual Car Give Away - If you maintain your VIP status for two or more quarters, you are eligible to win our annual VIP car giveaway!
- Quarterly VIP Trip giveaway – All panelists who qualify as VIP for a given quarter are entered to win a travel package to an exotic destination – worth $5,000.
- How will I know if I am a VIP?
We will notify you about your VIP status a couple of weeks after the end of each quarter. We’ll let you know your status either way—so watch your email.
If you don’t make it for one quarter, it’s easy to earn VIP status for the next quarter—just be sure to take most of the surveys you receive.
Refer-a-Friend
- What is the Refer-A-Friend program?
The Refer-A-Friend program gives you the opportunity to invite your friends to join the i-Say panel and you earn credit if they do.
To refer a friend, click on the Refer Friends menu item after signing in and follow the instructions. It takes only a minute to refer a friend.
To be eligible, the friends you refer must live in North America, have a valid email, be 18 or older, and not already be a member.
- What are the benefits?
You will receive one entry into our $5000 draw for each referral that successfully registers. Click here for contest rules.
Periodically, we conduct special referral campaigns with even more rewards. Watch your email for announcements.
Update my Info
- How do I change my contact information?
To change or update your email or phone number(s), sign in and click on My Profile. To change your address, please use the Contact Us form to provide the new address.
- How do I change my password?
If you are not already signed in, sign in using your email and current password. Click on the My Profile menu item. Instructions for changing your password can be found on the My Profile page.
- How do I change other personal information provided when I joined?
To change other information, such as changes to your household, please use the Contact Us form and provide a description of the changes.
Privacy
- How is my personal privacy protected?
Protecting your privacy is very important to us. We will never try to sell you anything and will use the information you provide only for research purposes.
Please see our Privacy policy for details.
- How is my personal information used?
Information such as age and gender are factors we use to select participants for our surveys. Without them, we are not able to ensure our results accurately reflect the demographic make-up of the U.S. or Canada. Income is part of the demographic information we require to ensure we have a panel representative of the population.
We will never give your personal information to anyone outside of our company (including our clients). The information you provide is only used for research purposes, and to determine who is best suited for a survey. For more information on our privacy policy, click here.
- What are cookies and why does my computer have to accept them in order to complete a survey or sign in?
A cookie is a small bit of information that is stored in a user's browser, often just a code that contains the server name and a generated string of unique text and numbers. Cookies are used to store information about what pages you have requested within that specific site (and, only within that site). Any sites that need to "recognize" you without a password (such as a customized news reader, MyYahoo!, or other personalized sites) do so by storing the key to your profile as a cookie. Unless the visitor has specifically offered personal information already on the site (e.g., through a registration form), there is no way for a site to know more about that individual than the unique cookie code within that particular site. Cookies can be beneficial in research to determine where a respondent has "left off" in a survey if they wish to pick up again later and to help us provide your personalized information when you are signed in.
Facts and Misconceptions
When it comes to the internet, we understand that there are many things that can be worrisome. Here at i-Say, we are open about what we do, what we don’t do and when we make mistakes. Here are some questions and concerns that we’ve received from panelists.
- If you’re not trying to sell me anything, why do you keep asking if I want to buy something?
Survey questions like "Do you intend to buy this product" are meant to find out what types of people are interested in a product. For example, men are more likely to want to buy a moustache trimmer but women are more likely to want to buy a curling iron. Sometimes, it’s hard to know what types of people would be interested in a product so that’s why we ask. We will never try to sell you anything.
- My credit card was charged!
i-Say never asks for your credit card information and we never charge panelists to be members. i-Say is free to join and free to take surveys. It hasn’t happened, but if you see the Ipsos i-Say name on your credit card bill, then be assured it is fraud. Please let i-Say and your credit card company know immediately.
- Why am I getting spam now?
i-Say never shares your email address with anyone. 100% guaranteed. We are registered with Habeas and TRUSTe, two top email compliance organizations, as well as Casro, ESOMAR, MRA, and MRIA, the top global market research organizations. Our business depends on the fact that we follow accredited email processes. We do not spam.
- I never got the incentives I was promised.
Delivery takes up to 5-8 weeks. If you have waited longer since the time of order, there may be a problem. Please contact us so that we can investigate the problem.
- Why am I still getting emails even though I unsubscribed a while ago?
Within ten days of unsubscribing, you will stop receiving emails from i-Say. If you are still receiving emails after that point, it may be because we have you registered with a different email address. Check the most recent i-Say email you received to see which address it was sent to. Unsubscribe with that address instead. If you continue to receive surveys from i-Say more than ten days after you unsubscribed from us, please contact us.
- I was promised I would make a lot of money doing surveys and I haven’t.
As a member of i-Say, and most other legitimate market research companies, you will not earn big money doing surveys. Your say WILL count. You WILL get chances to earn points to redeem for great prizes. And, we WILL deliver the rewards we promise. Check out the Winners page to for some examples.
- I signed up for a pay-out for joining, but I never received it.
Some people who join i-Say visit us from a third party site which promises a pay-out for joining i-Say. Those pay-outs are the responsibility of the referring company. i-Say does not pay the person who joins. If you were expecting a pay-out and did not receive it, contact the site that promised it to you.
i-Say does offer a sweepstakes worth $5000 for joining and a monthly bonus sweepstakes. Winners are posted on our website.
Other Questions
If you have other questions and did not find your answer here, please Contact Us. We’ll get back to you within 2 business days.
What's New
We understand with the introduction of our new website that you may have lots of questions. We hope to answer the most common ones here.
- Why do I have to sign in?
In order to provide you with your available surveys, point balance and to allow you to redeem rewards, sign in credentials are necessary. These credentials also ensure your privacy is protected.
- Where can I find my points?
You can find your point balance on the top right of any page. For a more detailed look at your point history, sign in and visit the My Account page found under the Rewards main menu item.
- Were my points transferred?
All the points you earned while on the previous i-Say site have been transferred to our new site. You can view them, along with any points earned since, by signing in and visiting the My Account page found under the Rewards main menu item.
- How do I order?
You can place an order by signing in and clicking on the Rewards main menu header. You can browse the catalogue, choose your redemption items, and complete your order.
- How can I find surveys?
Finding surveys is easy. All you need to do is sign in. Your available surveys will be displayed for you on the Available Surveys page. And visit us as much as you can to make sure you aren’t missing any invites.
- Do I still have to check my email?
The new i-Say was built so you don’t have to check your email to start taking surveys. Simply sign in and your Available Surveys are right there for you. Minimizing the amount of emails we need to send helps keep the clutter out of your inbox. We will continue to send you emails. We suggest you bookmark i-Say so you can easily check your Available Surveys at any time!
Info about the Move from Survey Exchange
Effective mid August, your Survey Exchange membership account was transitioned to i-Say. This move means many exciting changes are in store for you as an i-Say member. Please note that eligibility into our programs is effective from the date of your transition to the i-Say panel.
Here are the some highlights we’d like you share with you.
- Your Point balance - the value of a point has changed. Don’t worry. You still have every point you’ve earned with Survey Exchange; only they were converted to match the value of an i-Say point. For example: Your Survey Exchange balance of 4500 will now display as 450. Visit your account to check your converted points balance.
- VIP Program – can you imagine winning a brand new car for taking most of the surveys sent to you? We can. Read more.
- One stop shop – our member website makes it easy for you to take surveys, see your point balance in real-time, read the latest news, take fun polls, and much, much more. So, take some time to visit each page on the site.
- Celebration of Winners – we like to showcase our prize winners and share what they won by taking surveys. View Winners.
- Special Milestones – i-Say knows you dedicate your time when you participate in each survey so we’ve launched our new Anniversary program to celebrate. Read more.
- It’s about Loyalty – the more surveys you take, the more points you earn. Read more.
- Rewards - our catalogue offers many different rewards such as cash, Amazon cards and charge cards. If you’d like to donate some or all of your points to one of our charities, you can do that too.
- Minimum Redemption Rate - It takes a minimum of 500 points for you to redeem your rewards.
PollShare
- Why am I having difficulty changing the language of PollShare?
If you are having difficulty changing the language of PollShare and are using Internet Explorer 7/8, please follow the suggestion below. As an alternative, the game can be played without any modifications by using Mozilla Firefox.
In Internet Explorer, go to Tools -> Internet Options -> Privacy -> Advanced. Check "Override automatic cookie handling" and "Always allow session cookies". Please note that removes some levels of protection from your browser. It is strongly recommended to use Mozilla Firefox as an alternative to this modification.
